Xel-Ha is a Natural Wonder and its open-sea aquarium offer a myriad of land and water activities, ecological attractions, world-class restaurants, and countless more unimaginable experiences.

You and your group go directly from your hotel to Xel-ha Park. Private tours are for your group only and therefore you plan the day.  Xel-Ha is open 365 days a year from 8:30 AM to 6:00 PM.

Itinerary:
  • It is a 90 minute ride from Cancun. I suggest a 7:30AM - 9AM departure time
Includes:
  • Round trip A/C transportation exclusively for your group
  • English speaking driver, parking, taxes and All Inclusive entrance into Xel-Ha Park
  • Xel-ha All Inclusive: Food from all the restaurants, ice cream shop, drinks (alcoholic and non-alcoholic)
Does not include:
  • Any extra stop or activity not purchased in this package.
  • Gratuities.
Tips:
  • Bring biodegradable insect repellent and sunblockYou can only use biodegradable products on the reef and in cenotes.
  • Bring swimsuit, towel, hat, sunglasses, camera.
  • Make sure to bring a change of clothes as the driver will not let you in the vehicle if you are wet.
  • Bring cash.
  • Kids must present an I.D.
  • Pick up your snorkeling gear by simply scanning your bracelet at any of the assigned spots inside the park. At the end of the activity make sure to return your equipment to release your bracelet; otherwise, an extra charge will apply.
Additional Information:
  • Children from 5 to 11 years old pay child price. Presentation of a valid I.D. card at the counters is mandatory.
  • Children under 5 years old are always free! Presentation of a valid  I.D. card at the counters is mandatory.
  • ALL CHILDREN under 12 years old (including FREE KIDS under 5 years old), must present proof of age. A copy of their passports will work. They will be checked at the park. Make sure to bring this with you!
 
Important:

TRANSPORTATION: If staying in Isla Blanca, we need to add on a $50 USD service fee for pickup and drop off.

**This fee is per VEHICLE, not per person.

 

* Please check the UPGRADE section to see the ADD ON options available for this tour.

CANCELLATION POLICY

  • All prices are in US Dollars
  • Groups of 6 or more subject to larger deposits
  • You do not need an EP card to get the BEST prices in Cancun.
  • Some tours/transfers require deposit or payment in full at time of booking.
  • If the tour departs as scheduled it is a completed tour. If you are not on the tour on time you will be considered a no-show and therefore we will be charged. In that case, you will forfeit any deposit made.
  • Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather. Not even I can make that call.
  • This tour must be cancelled by 2:00 PM on the day BEFORE the tour in order to receive a full refund of any deposit you may have made.
  • Cancellations can be made by e-mail 48 hrs before your tour departs. Less than 48 hrs you are required to call our office.
  • You personally must speak with our staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 48 hrs.
  • After 2:00 PM on the day before your tour we still may be able to cancel/refund you, but you are taking a risk. If the tour is full and the operator cannot fill your space, you will lose your deposit. So, call us whenever you can.
  • Our phone number in Cancun is 914-0290. It is also on the back of your EP Card and all tour e-vouchers you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you. We are here from 7:00 AM until 8:00 PM daily and have an answering machine for the off hours.
  • If your tour is cancelled by the tour operator for any reason including weather, you will receive a full refund or be able to reschedule with no penalty.
  • You can change the date of any tour without penalty IF you call before 2:00 PM on the day before the tour.
  • We have the most flexible cancellation policy in Cancun and we will only keep your deposit IF we are charged by the tour operator.
  • IMPORTANT : We have the right to cancel or exchange any portion of this tour due to weather, availability, road construction or any other reason without notice. We always try to provide the exact service above however, there are times it is out of our control. We will offer other "parks/activities" near the area if something is closed. If you decide not take any other option or if none is available we will charge you the web site price for the services that you were able to do. Example; if you have Tulum and a snorkeling trip planned, you cannot snorkel; we will charge you as if you only went to Tulum. The most expensive part of this trip is the van, gas and driver for the day.
Private Xel-ha All Inclusive
Available: Daily
 

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