Itinerary:
  • Go directly from your hotel to Tulum ruins and then to Xenses. Pick up time is up to you, but we have found that 7 AM - 8 AM works well
  • In Tulum you can hire a guide for a tour or just explore the ruins on your own. 2 hours in Tulum is plenty of time. Tulum is open from 8 AM - 5 PM
  • Then go to Xenses where you can float on a lazy river, slide on a waterslide, fly on a zip line float on a mud river, and so much more
  • Xenses is open Monday to Saturday from 8:30 AM to 7:00 PM.
Includes:
  • Private A/C transportation exclusively for your group
  • English speaking driver
  • All toll road and parking fees, entrance fees for Tulum Ruins & Xenses Park
  • Xenses Park:  2 circuits with 17 activities total; lockers, restrooms and showers
Does not include:
  • Any extra stop or activity not purchased in this package
  • Gratuities
  • There is a small federal fee for the use of electronic devices to shoot video inside Tulum
  • Tour guide is optional
  • There is a tram that for $20 pesos per person will take you from the entrance of Tulum to the ruins
  • ATM, WiFi, gift and snack shop available inside Xenses for an extra charge
Tips:
  • Bring biodegradable insect repellent and sunblock.
  • Wear light clothing
  • Bring a swimsuit, towel, water shoes, sunglasses, camera.
  • Make sure to bring a change of clothes as the driver will not let you in the vehicle if you are wet.
  • Bring cash for snacks and souvenirs.
  • Kids must present an I.D.
Additional Information:
  • Children from 5 to 11 years old pay child price. Children under 5 years old are always free! Presentation of a valid I.D. card at the counters is mandatory.
  • ALL CHILDREN under 12 years old (including FREE KIDS under 5 years old), must present proof of age. A copy of their passports will work. They will be checked at the park. Make sure to bring this with you!
  • Minimum height for Zip Lines at Xenses is 4.5 feet / 1.40 meters. Minimum weight is 88 pounds / 40 kilograms
  • Xenses is not for pregnant women, people with heart problems, fear of heights, claustrophobia, recent surgeries, back/neck problems, those who get dizzy easily or weight more than 300 pounds.
  • You and your group go directly from your hotel to Tulum Ruins and Xenses Park. Private tours are for your group only and therefore you plan the day, we just make suggestions.
Important:

TRANSPORTATION: If staying in Isla Blanca, we need to add on a $50 USD service fee for pickup and drop off.

**This fee is per VEHICLE, not per person. 

 

*** Note that the certified guides inside the ruins are not included on this tour, and they are not part of the service that we provide. Therefore, we are not responsible and do not control the prices or exchange rate of the guide that you hire. Remember to agree on the price before hiring a guide.

RATES

Note: Price per adult drops when the more adults you are. Kids prices remain the same, no matter how many. Infants are free. (Child rate is based on age or height as set out by the park). 13 people max per vehicle regardless of ages. 14 people (including infants) or more, will require 2 or more vans and the rates will change. Feel free to email us with any questions.

Private Tulum & Xenses

Current
# of People Per Adult Rate Per Child Rate
1 $ 230.17 $ 52.59
2 $ 136.21 $ 52.59
3 $ 115.52 $ 52.59
4 $ 107.76 $ 52.59
5 $ 100.86 $ 52.59
6 $ 96.55 $ 52.59
7 $ 93.97 $ 52.59
8 $ 93.10 $ 52.59
9 $ 93.10 $ 52.59
10 $ 93.10 $ 52.59

Reservation & cancellation policies

General:

  • All prices are in US Dollars.
  • Private, non-stop, a/c transfer with an English speaking driver.
  • Some tours/transfers/products require deposit or full payment at time of booking. Debit and credit cards are accepted using the online secure payment system, in most cases.
  • We will provide a written confirmation voucher with balance due, via email, for each portion of your services.
  • On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost. Extra stops must be specified on your voucher.
  • We offer front facing car seats for children up to 40lb at no charge. We do not guarantee them, however we accomplish it 99% of the time.
  • We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).
  • Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher. We reserve the right to deny extra passengers.

Changes & cancellations:

  • Transfer/Tour services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
  • Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
  • Last minute changes, you are required to call our customer service agents.
  • You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 48 hours.
  • Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
  • We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
  • Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
  • Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
  • Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
  • Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
  • Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.

Responsibilities:

  • All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are the client’s responsibility. Make sure you have all your items when leaving the vehicle.
  • Vehicles are smoke free.
  • We reserve the right to refuse to take passengers insulting any staff member, showing abusive behavior or under the influence of alcohol or drugs
  • Pets can travel in a kennel, service dogs exempt.
  • USA Transfers will endeavor to take safely and in a timely manner every passenger to their destination. However, there are circumstances out of our control that may cause delays; accidents along the highway, severe weather conditions, vehicle breakdown, airport-parking delays, where we cannot be held responsible. We will handle every case in the most professional way possible to avoid any losses or extra cost.
  • Our vehicles are insured. Any accident when a passenger is inside our vehicles, must be reported and follow the insurance company policies. If leaving the scene or not following the insurance company’s instructions, will automatically release us from any liability.
Private Tulum & Xenses
Available: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Adults from $93.1 + tax
Kids from $52.59 + tax
 

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