Tour the Beautiful Downtown Cancun

Cancun comes from the Mayan language and, according to some experts, translates to snakes nest. This name is believed to come from the fact that this place and the nearby islands (Isla Mujeres, Isla Contoy, etc.) resembled the shape of snakes.

January of 1970 saw the beginning of the beautiful Cancun, developed as part of the National Plan for Tourism of the Bank of Mexico on the command of the former President of Mexico, Gustavo Díaz Ordaz. This lovely Caribbean city started with the construction of the Hotel Zone and the international airport. In 1974, the first hotels began operations and the Cancun International Airport was inaugurated.

The city was designed in two sections, downtown area or “el centro” on the west side and the Hotel Zone on the east side. On the western side of the city is where daily life happens; most of the residents live in this area, where you can find supermarkets, banks, schools, hospitals, etc.

48 years later, our city has grown to become one of the most known tourist destinations in Mexico and the world. There are over 32,000 hotel rooms in the city, 75% of the hotels have five stars distinction whereas 5 hotels have been awarded the AAA Five Diamond Distinction.

Visit the Heart of the City With Our Private City Tour!

Discover some of the traditional spots in downtown Cancun where you can buy souvenirs, handicrafts and try some delicious local recipes. Don’t worry about parking, getting lost, or not knowing a lot of Spanish. In our private tours, you will be accompanied by a driver that will guide you through Market 28 and many other places.

The first market built in Cancun was Market 23 and, although things have changed ever since, this market is still the place to go whenever we need something. This market is very traditional so you can visit it and buy all sorts of things, from food to handicrafts… at a very reasonable price!

Not so many years ago, Market 28 was still the place where residents went to buy fruits, meat, and all kind of essential articles for daily life. Nowadays, tourism and the development of the city have changed the city’s routine, and Market 28 has become a great place to look for and find souvenirs, jewelry, get your hair braided, and even a taste of Mexican cuisine.

Discover the Folklore of Cancun!

Experience the folklore of Downtown Cancun on board an air-conditioned van exclusively for you and your group! Walk along Tulum Avenue which is filled with restaurants, handicraft markets, shops, department stores, banks, and malls.

Discover Plaza Bonita, a colorful small outdoor plaza on the side of Market 28, where you can find typical clothing and many other things to shop as souvenirs. Enjoy a day in the city that never sleeps!

 The PRIVATE CANCUN CITY TOUR is ONLY available from hotels in Cancun. If staying at the Riviera Maya hotels contact us for a quote.

Guided tour the city of Cancun. See what downtown is really like! Shop at the famous local market 28 for souvenirs and handicrafts. Stop at the City Hall and stores along Tulum Ave.

Your guide/driver stays with you so you are completely safe. He will also show you the best restaurants, shopping, and attractions downtown.

  • Private A/C vehicle
  • City Tour starts and ends at the lobby of your hotel
  • Pick up from your hotel at whatever time you specify
  • Private tour of the downtown markets
  • Bilingual guide
  • Up to 13 people per van

Does not include:

  • Gratuities
  • Any extra stop or activity not purchased in this package
  • $30/hour or portion of an extra hour


Note: Price per adult drops when the more adults you are. Kids prices remain the same, no matter how many. Infants are free. (Child rate is based on age or height as set out by the park). 13 people max per vehicle regardless of ages. 14 people (including infants) or more, will require 2 or more vans and the rates will change. Feel free to email us with any questions.

Private City Tour 4 hrs

# of Unit Unit Rate
1 $ 120.69

Private City Tour 5 hrs

# of Unit Unit Rate
1 $ 146.55

Private City Tour 6 hrs

# of Unit Unit Rate
1 $ 171.55

These are the Add-ons available for this tour. You will be able to add them to your order in your Shopping Cart.

Add on for Private City Tour 4 hrs

Add on Extra

Safety Box - SafeGo Portable & lightweight travel safe- to keep!

Vans: $ 20 usd

Add on for Private City Tour 5 hrs

Add on Extra

Safety Box - SafeGo Portable & lightweight travel safe- to keep!

Vans: $ 20 usd

Add on for Private City Tour 6 hrs

Add on Extra

Safety Box - SafeGo Portable & lightweight travel safe- to keep!

Vans: $ 20 usd

Reservation & cancellation policies.


  • All prices are in US Dollars.
  • Private, non-stop, a/c transfer with an English speaking driver.
  • Some tours/transfers/products require deposit or full payment at time of booking. Debit and credit cards are accepted using the online secure payment system, in most cases.
  • We will provide a written confirmation voucher with balance due, via email, for each portion of your services.
  • On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost. Extra stops must be specified on your voucher.
  • We offer front facing car seats for children up to 40lb at no charge. We do not guarantee them, however we accomplish it 99% of the time.
  • We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).
  • Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher. We reserve the right to deny extra passengers.

Changes & cancellations:

  • Transfer services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
  • Tour services must be canceled or changed. before 2pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
  • Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
  • Last minute changes, you are required to call our customer service agents.
  • You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 72 hours.
  • Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
  • We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
  • Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
  • Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
  • Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
  • Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
  • Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.


  • All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are the client’s responsibility. Make sure you have all your items when entering or leaving the vehicle.
  • Vehicles are smoke free.
  • We reserve the right to refuse to take passengers insulting any staff member, showing abusive behavior or under the influence of alcohol or drugs
  • Pets can travel in a kennel, service dogs exempt.
  • USA Transfers will endeavor to take safely and in a timely manner every passenger to their destination. However, there are circumstances out of our control that may cause delays; accidents along the highway, severe weather conditions, vehicle breakdown, airport-parking delays, where we cannot be held responsible. We will handle every case in the most professional way possible to avoid any losses or extra cost.
  • Our vehicles are insured. Any accident when a passenger is inside our vehicles, must be reported and follow the insurance company policies. If leaving the scene or not following the insurance company’s instructions, will automatically release us from any liability.


Private City Tour
Available: Daily

Private City Tour 4 hrs From:
Price $120.69

Private City Tour 5 hrs From:
Price $146.55

Private City Tour 6 hrs From:
Price $171.55


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