Live an exciting day of adventure in the Cancun Mayan Jungle

Itinerary:

• Once you have checked in at the base, you will receive a brief explanation on the tour and how to operate the ATV.
• Enjoy a 30 min walk through the different caves and a cenote at the end of the route.
• Take pictures of the different rock formations that are in the caves.
• Then approximately a 30 min swim in the fresh cenote waters.
• Ground transfers from your hotel to the site are not included, check options below.

*The itinerary above is approximately 2 ½ hours long. Itinerary subject to change.

Includes:

• Helmets y googles
• Water and soft drinks
• Tour guide in English, Italian, Spanish
• Water shoes
• Swimming in a beautiful cenote
• Exploration of a section of the Underground River
• ATV ride in the jungle
• Medical insurance

Does not include:

• Any stop or activity not purchased in this package
• Gratuities
• Transportation**

Tips:

• Bring swimsuit
• Sunglasses
• Towel
• Comfortable shoes
• Bring biodegradable insect repellent and sunblock. You can only use biodegradable products on the reef and in cenotes.
• Extra money to buy pictures, bandanas for the dust and gratuities

Additional Information:

• Not recommended for pregnant women or claustrophobic people
• You must be at least 16 years old to drive an ATV
• Kids under 3 years old are not allowed

Important:

TRANSPORTATION OPTIONS:

• Public transfers:

1.  Bahia Petempich & Puerto Morelos (at specific pickup places only) - $15 USD per person
2.  Playa Paraíso to Akumal (at specific pickup places only) - $5 USD per person
3.  Bahia Principe up to Dreams Tulum (at specific pickup places only) - $10 USD per person
4.  Tulum downtown (at San Francisco Store only) - $20 USD per person

• Private transfers:

1.  Cancun Hotel Zone & downtown (specific hotels) - Van for up to 10 people  $120 USD
2.  Tulum Hotel Zone & downtown (specific hotels) - Van for up to 10 people  $120 USD

**IF doubts contact us for a quote.**

* Please check the ADD ON section to see the additional options available for this tour.

Reservation & cancellation policies

General:

• All prices are in US Dollars.
• Private, non-stop, a/c transfer with an English speaking driver.
• Some tours/transfers/products require deposit or full payment at time of booking. Debit and credit cards are accepted using the online secure payment system, in most cases.
• We will provide a written confirmation voucher with balance due, via email, for each portion of your services.
• On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost. Extra stops must be specified on your voucher.
• We offer front facing car seats for children up to 40lb at no charge. We do not guarantee them, however we accomplish it 99% of the time.
• We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).
• Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher. We reserve the right to deny extra passengers.

Changes & cancellations:

• Transfer/Tour services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
• Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
• Last minute changes, you are required to call our customer service agents.
• You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
• We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
• In most cases a refund will be issued within 48 hours.
• Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
• We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
• Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
• Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
• Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
• Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
• Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.

Responsibilities:

• All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are the client’s responsibility. Make sure you have all your items when leaving the vehicle.
• Vehicles are smoke free.
• We reserve the right to refuse to take passengers insulting any staff member, showing abusive behavior or under the influence of alcohol or drugs
• Pets can travel in a kennel, service dogs exempt.
• USA Transfers will endeavor to take safely and in a timely manner every passenger to their destination. However, there are circumstances out of our control that may cause delays; accidents along the highway, severe weather conditions, vehicle breakdown, airport-parking delays, where we cannot be held responsible. We will handle every case in the most professional way possible to avoid any losses or extra cost.
• Our vehicles are insured. Any accident when a passenger is inside our vehicles, must be reported and follow the insurance company policies. If leaving the scene or not following the insurance company’s instructions, will automatically release us from any liability.