A simply stunning tour through sublime rock formations -stalactites and stalagmites- living in the crystal waters of the Mayan underground river.

Itinerary:
  • Be ready to enjoy walking/swimming for about 90mins through some outstanding mystic caverns and cenote. This incredible underworld display of rock formations combined with blue crystal waters & white sand will blow your mind away.
  • Qualified guides that will help you make the most of your tour, including a short magical meditation when turning all lights off to experience silence and complete darkness for a couple of minutes
  • Hotel pick up is up to you, but plan your time accordingly. Underworld tour times are at 8am/11am/2pm
  • The driver can suggest traditional Mexican restaurants for lunch in the area. 
  • Check out the addon section and enhance your tour.
Includes:
  • Air-conditioned private transportation exclusively for your group
  • English speaking driver
  • Toll road, parking & entrance fees
  • Entrance fees to the park
  • Group Guided tour *not private*
  • Helmet with lamp, aqua shoes, lifejacket
  • Bottle of water
  • Insurance
  • Time for lunch in the area (lunch not included)
Does not include:
  • Should you need a private guide inside the caves, check the addon options
  • Meals are not included. Nor any other incidentals
  • Wetsuit for rent directly at check-in (15USD pp)
  • Any extra stop or activity not purchased in this package
  • CD Pictures available at the park
Restrictions:
  • No pregnant women
  • People under the influence of alcohol or any other substance.
  • People with hearth conditions or claustrophobic
  • Children younger than 5 years old
  • No personal photographic or video cameras are permitted in the underground river system.
  • Not breaking or touching the living stalactites or stalagmites.
  • Wearing body products (not needed) unless biodegradable. you can purchase them here: Biodegradable insect repellent and sunblock.
Tips:
  • While the Van is private, the guided tour at the caves is not. However, should you wish to have a private guide inside the caves to make the tour at your own peace, check our addon section.
  • You can also combine this experience with other stops, such as Tulum, Coba or Muyil. Check the addon options.
  • Bring swimsuit, towel, a change of clothes as the driver will not let you in the vehicle if you are wet.
  • Bring cash for tips or souvenirs at your discretion.
Important:

TRANSPORTATION: If staying in Isla Blanca, we need to add on a $50 USD service fee for pickup and drop off.

**This fee is per VEHICLE, not per person.

ADDONS: One option per tour

  • ATV Single / Shared Ride: $25 USD per person
  • Entrance to TULUM Ruins: $10 USD per person
  • Entrance to MUYIL Ruins: $10 USD per person
  • Entrance to COBA Ruins: $20 USD per person
  • CROCOCUN TICKETS: Adult $32 USD/Child $21 USD
  • PRIVATE GUIDE inside the caverns per group of 10 people max (available in English, Spanish, Italian & French): $50 USD
* These are the Add Ons available for this tour. You will be able to add them to your order in your Shopping Cart.

RATES

Note: Price per adult drops when the more adults you are. Kids prices remain the same, no matter how many. Infants are free. (Child rate is based on age or height as set out by the park). 13 people max per vehicle regardless of ages. 14 people (including infants) or more, will require 2 or more vans and the rates will change. Feel free to email us with any questions.

Private Underworld Experience

Current
# of People Per Adult Rate Per Child Rate
1 $ 206.90 $ 30.17
2 $ 128.45 $ 30.17
3 $ 119.83 $ 30.17
4 $ 111.21 $ 30.17
5 $ 102.59 $ 30.17
6 $ 93.97 $ 30.17
7 $ 85.34 $ 30.17
8 $ 76.72 $ 30.17
9 $ 68.10 $ 30.17
10 $ 59.48 $ 30.17

These are the Add-ons available for this tour. You will be able to add them to your order in your Shopping Cart.

Add on for Private Underworld Experience

Add on Extra

Crococun Zoo Tickets - (Child: 6-12yrs / Adult: 12yrs+)

Adult: $ 32 usd

Child: $ 22 usd

Add on Extra

Tulum Ruins entrance

Adult: $ 10 usd

Child: $ 0 usd

Add on Extra

PRIVATE GUIDE at Underworld

Vans: $ 50 usd

Add on Extra

ATV Ride

Adult: $ 25 usd

Child: $ 25 usd

Add on Extra

Coba Ruins entrance

Adult: $ 20 usd

Child: $ 20 usd

Add on Extra

Muyil Ruins entrance

Adult: $ 10 usd

Child: $ 10 usd

Reservation & cancellation policies

General:

  • All prices are in US Dollars.
  • Private, non-stop, a/c transfer with an English speaking driver.
  • Some tours/transfers/products require deposit or full payment at time of booking. Debit and credit cards are accepted using the online secure payment system, in most cases.
  • We will provide a written confirmation voucher with balance due, via email, for each portion of your services.
  • On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost. Extra stops must be specified on your voucher.
  • We offer front facing car seats for children up to 40lb at no charge. We do not guarantee them, however we accomplish it 99% of the time.
  • We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).
  • Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher. We reserve the right to deny extra passengers.

Changes & cancellations:

  • Transfer/Tour services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
  • Cancellations can be made by e-mail, live-chat or WhatsApp, 48 hrs. before the service date. 24 hours before or less, call us!
  • Last minute changes, you are required to call our customer service agents.
  • You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 48 hours.
  • Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
  • We do track arrival flights. However, any flight changes must be reported to our customer service office immediately.
  • Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
  • Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to flights.
  • Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
  • Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes, before we call it a no-show.
  • Private transfers allow you to change the return pickup time for your convenience. However, changing it with a very tight margin to make your flight, will be under your own responsibility.

Responsibilities:

  • All personal belongings, luggage, fragile or valuable goods (such as electronic devices, wallet, purses, jewelry, travel documents, medication) are the client’s responsibility. Make sure you have all your items when leaving the vehicle.
  • Vehicles are smoke free.
  • We reserve the right to refuse to take passengers insulting any staff member, showing abusive behavior or under the influence of alcohol or drugs
  • Pets can travel in a kennel, service dogs exempt.
  • USA Transfers will endeavor to take safely and in a timely manner every passenger to their destination. However, there are circumstances out of our control that may cause delays; accidents along the highway, severe weather conditions, vehicle breakdown, airport-parking delays, where we cannot be held responsible. We will handle every case in the most professional way possible to avoid any losses or extra cost.
  • Our vehicles are insured. Any accident when a passenger is inside our vehicles, must be reported and follow the insurance company policies. If leaving the scene or not following the insurance company’s instructions, will automatically release us from any liability.
Private Underworld Experience
Available: Daily
Adults from $59.48 + tax
Kids from $30.17 + tax
 

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