How do we find our driver?
We have uniformed staff (see above) at the airport to greet you (‘greeters’). They hold a sign with the USA TRANSFERS logo on it. Our team is always around. Once we have you they call the driver who is parked in a main parking lot. All this info is on the e-voucher we send you.
Who do I pay, how and when?
You pay the driver at the airport in full. Amounts are in US Dollars (no coins or bills that are torn or marked as we can’t exchange them here). No traveler checks.
We accept Mexican pesos (check with your driver for the current exchange rate). We accept Canadian Dollars (cash only) at a rate 1.25 CAD = 1 USD for those clients
arriving into Cancun on any WESTJET, AIR CANADA, AIR TRANSAT or SUNWING flight. No other flights, airlines will be allowed to pay in CDN. To make it simple we round
down to the nearest $0 or $5. Example a USD balance of $65 x 1.25 equals $81.25 CDN. Your balance would be $80 CDN. Pay driver EXACT amount as NO CHARGE in CDN will
be given. Anything more will be considered a tip.
You can also ask us for a link to pay on line.
**Check your departure voucher, as it already shows a zero balance. We assume you will be paying in full upon arrival.
What if we can not find our driver or reception person?
Our staff is always there. Odds are they are just loading up another family into a vehicle. On the arrival e-voucher we will send you, there is a toll-free number for you to dial from the airport. All you need to do is pick up any one of 5 LADATEL phones within a 30 yard radius of where you will be (there is one right behind the guy selling drinks), dial the number, no coins needed and we will find him for you. All you need to do is dial the number!
Can I call this 1-800 number from my hotel to confirm my departure?
No. It is for those lost at the airport. Also your hotel will charge around $10 usd just to connect you to a 1-800 number which is forwarded to my arrival guys at the airport. They cannot help you in any way. On the e-voucher is our local numbers, email, etc.
Will the driver have our EP card or sunblock(if you ordered one)?
Yes. It is the best way for me to get you the "stuff".
What if my flight is delayed?
We will monitor your flight. You only need to contact us if you will arrive on a different flight.
Do you have child seats?
Yes we have BUT we can never guarantee having it for you. It is 99 % for sure but sometimes flights are delayed, traffic, changes in schedules etc and the vehicle with the child seat is held up. We do our best but sometimes things are out of our control. If you MUST have one, it is best to bring yours from home. Our child seats are the baby-style, rated for up to 40 lbs front-facing. We do not have the booster-style seats. Only 2 car seats per vehicle.
Can you do other services such as taking us to a restaurant or to a major grocery store before going to our hotel?
Of course! Just email us your request and we will give you a quote for any restaurant. For the grocery stop it is an extra $30 for each hour or partial hour. Usually 1 hour is sufficient. It must be booked ahead of time. We will take you to the most logical store (route wise) on the way to your hotel. We can also go to and from between hotels, parks, shopping etc.
Can you have drinks waiting for us in the vehicle?
If you are going south the driver will be happy to stop at the 7/11 or you can grad a cold drink before loading into the vehicle right at the airport.
How do I know you have my reservation?
You will receive 3 e-mails from us. The first is just a quick one showing what you entered. The other two, one is for the arrival portion, and the other for the departure service. These two e-vouchers contain all the directions, phone numbers, amounts due etc. If you do not receive an e-voucher within 24 hours, please contact us here.
Do you take people to other cities or just Cancun?
We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don't see your city. Please contact us here.
What is the usual tip?
$1 or $2 to the guy who greets you. Tip for the driver IF he helps you with your bags, explains things to you along the
way or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, much like waiters.
In the end, you can tip whatever, if you want and whomever you want.