Private Tulum & Xel-ha

Once you book online and complete the deposit payment, we will send you the confirmation voucher by email.
Print your voucher and bring with you to Cancun. It has all the details including our contact info if you need to make any changes.

Number of Adults	1	2	3	4	5	6	7	8	9	10
Price per Adult $	250	156	134	127	120	115	112	110	109	109
Price per Child $	65	65	65	65	65	65	65	65	65	65
Note: The price per adult drops when there are more adults in your group. That is because we have fixed costs to pay tolls, driver, etc. Kid prices remain the same, regardless of number of adults. Kids under the age or height listed above are free. 10 people max per vehicle regardless of ages. If you are a total of 11 people (including kids) or more, email us for a quote as you will need 2 or more vans.

Itinerary:

Go directly from your hotel to Tulum ruins and then to Xel-ha Mexico. Pick up time is up to you, but we have found that 7AM - 8 AM works well
In Tulum you can hire a guide for around $50-$75 USD for a 90 minute tour or just explore the ruins on your own. 2 hours in Tulum is plenty of time Tulum is open from 8AM - 5PM
Then go to Xel-Ha where you can swim/snorkel, float down the lazy river, walk through the jungle, eat, drink or relax in a hammock.
Xel-Ha is open 365 days a year from 8:30 AM to 6:00 PM.

You can only use biodegradable products on the reef and in cenotes. Biodegradable AfterSun, Sun Block and Insect Repellent are available for purchase here.

Includes:

Private A/C transportation exclusively for your group
English speaking driver
All toll road and parking fees, entrance fees & taxes for Tulum Ruins & Xel-ha All Inclusive
Xel-ha All Inclusive: all food from 5 restaurants and ice cream shop, drinks (alcoholic and non-alcoholic), towels, lockers & snorkeling equipment. (Deposit for snorkel equip, towel, locker required at Xel-Ha $25 USD per person)
Private tours are for your group only; you plan the day, we just make suggestions.

KIDS: Children from 5 to 11 years old pay child price.
Children under 5 years old are always free!
Children under 12 years old but taller than 55 inches, proof of age is required. Make sure to bring this with you!

Cancellation/Reservation Policy

All prices are in US Dollars
You do not need an EP card to get the BEST prices in Cancun.
Some tours/transfers require deposit or payment in full at time of booking.
If the tour departs as scheduled it is a completed tour. If you are not on the tour on time you will be considered a no-show and therefore we will be charged. In that case, you will forfeit any deposit made.
Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather. Not even I can make that call.
This tour must be cancelled by 2:00 PM on the day BEFORE the tour in order to receive a full refund of any deposit you may have made.
Cancellations can be made by e-mail 48 hrs before your tour departs. Less than 48 hrs you are required to call our office.
You personally must speak with our staff. Do not have the hotel travel agent or concierge call. We all speak English.
We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
In most cases a refund will be issued within 48 hrs.
After 2:00 PM on the day before your tour we still may be able to cancel/refund you, but you are taking a risk. If the tour is full and the operator cannot fill your space, you will lose your deposit. So, call us whenever you can.
Our phone number in Cancun is 914-0290. It is also on the back of your EP Card and all tour e-vouchers you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you. We are here from 7:00 AM until 8:00 PM daily and have an answering machine for the off hours.
If your tour is cancelled by the tour operator for any reason including weather, you will receive a full refund or be able to reschedule with no penalty.
You can change the date of any tour without penalty IF you call before 2:00 PM on the day before the tour.
We have the most flexible cancellation policy in Cancun and we will only keep your deposit IF we are charged by the tour operator.

Private Tulum & Xel-ha

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