Adult Rate: $99 USD Child Rate: $49 USDOnce you book online and complete the deposit payment, we will send you the confirmation voucher by email.
Print your voucher and bring with you to Cancun. It has all the details including our contact info if you need to make any changes.
Round trip transportation
Extreme Zipline circuit
Swim in the cenote
Army Truck ride
Light lunch and purified water
Guide, gear, instructions
Pickup at all Cancun hotels included...we will send you the exact pickup time at your hotel when you reserve.
Playa del Carmen: all pick ups are at the Plaza Playacar or in front of the Playacar Palace Hotel.
South of Playa del Carmen we will pick you up in your hotel lobby from Playa del Carmen South to the Grand Palladium.
We do not have pickup in Tulum or the Tulum hotel zone.
Schedules: 9:00AM, 10:30AM, 12:00PM, 1:30PM
Length: 3 hours (approx. 5 hours with travel time)
Canopy Minimum age: Children as young as 3 can go on the zip line when “tethered” to one of our guides. Children must be 8 yrs old to go alone and not tethered to a guide.
Maximum weight limit for the Zip line is 330 pounds or 47 inches for the harness
Not for pregnant women, people with heart problems, recent surgeries, or back/neck problems
All weather tour
Wear light clothing, tennis shoes or sport sandals, bring sunglasses, bathing suit, towel, money for photos/videos/souvenirs.
You can only use biodegradable products on the reef and in cenotes. Biodegradable AfterSun, Sun Block and Insect Repellent are available for purchase here.
All prices are in US Dollars
Groups of 6 or more subject to larger deposits
You do not need an EP card to get the BEST prices in Cancun.
Some tours/transfers require deposit or payment in full at time of booking.
If the tour departs as scheduled it is a completed tour. If you are not on the tour on time you will be considered a no-show and therefore we will be charged. In that case, you will forfeit any deposit made.
Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather. Not even I can make that call.
This tour must be cancelled by 2:00 PM on the day BEFORE the tour in order to receive a full refund of any deposit you may have made.
Cancellations can be made by e-mail 48 hrs before your tour departs. Less than 48 hrs you are required to call our office.
You personally must speak with our staff. Do not have the hotel travel agent or concierge call. We all speak English.
We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
In most cases a refund will be issued within 48 hrs.
After 2:00 PM on the day before your tour we still may be able to cancel/refund you, but you are taking a risk. If the tour is full and the operator cannot fill your space, you will lose your deposit. So, call us whenever you can.
Our phone number in Cancun is 914-0290. It is also on the back of your EP Card and all tour e-vouchers you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you. We are here from 7:00 AM until 8:00 PM daily and have an answering machine for the off hours.
If your tour is cancelled by the tour operator for any reason including weather, you will receive a full refund or be able to reschedule with no penalty.
You can change the date of any tour without penalty IF you call before 2:00 PM on the day before the tour.
IMPORTANT: We have the right to cancel or exchange any portion of this tour due to weather, availability, road construction or any other reason without notice. We always try to provide the exact service above however, there are times it is out of our control. We will offer other "parks/activities" near the area if something is closed. If you decide not take any other option or if none is available we will charge you the web site price for the services that you were able to do. Example; if you have Tulum and a snorkeling trip planned, you cannot snorkel; we will charge you as if you only went to Tulum. The most expensive part of this trip is the van, gas and driver for the day.
We have the most flexible cancellation policy in Cancun and we will only keep your deposit IF we are charged by the tour operator.