Cozumel All Inclusive

Cancellation/Reservation Policy

• All prices are in US Dollars
• You do not need an EP card to get the BEST prices in Cancun.
• Some tours/transfers require deposit or payment in full at time of booking.
• If the tour departs as scheduled it is a completed tour. If you are not on the tour on time you will be considered a no-show and therefore we will be charged. In that case, you will forfeit any deposit made.
• Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather. Not even I can make that call.
• This tour must be cancelled by 2:00 PM on the day BEFORE the tour in order to receive a full refund of any deposit you may have made.
• Cancellations can be made by e-mail 48 hrs before your tour departs. Less than 48 hrs you are required to call our office.
• You personally must speak with our staff. Do not have the hotel travel agent or concierge call. We all speak English.
• We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
• In most cases a refund will be issued within 48 hrs.
• After 2:00 PM on the day before your tour we still may be able to cancel/refund you, but you are taking a risk. If the tour is full and the operator cannot fill your space, you will lose your deposit. So, call us whenever you can.
• Our phone number in Cancun is 914-0290. It is also on the back of your EP Card and all tour e-vouchers you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you. We are here from 7:00 AM until 8:00 PM daily and have an answering machine for the off hours.
• If your tour is cancelled by the tour operator for any reason including weather, you will receive a full refund or be able to reschedule with no penalty.
• You can change the date of any tour without penalty IF you call before 2:00 PM on the day before the tour.
• We have the most flexible cancellation policy in Cancun and we will only keep your deposit IF we are charged by the tour operator.