FAQ:
What should we bring?
Walking shoes that might get wet, a hat, camera, extra t-shirt, biodegradable sun screen, sunglasses,
swim suit, money for shopping and tips.
What kind of vehicle do we get? Does it have seats, insurance?
All vehicles have a/c. If you are less than 4 adults or a family of 4 we use a car and for 4 adults or more we use a
van. The van holds 10 passengers. ALL passengers must have a seat belt. Therefore if you are 9 adults &
2 children you would need 2 vehicles. Vehicles must have Federal highway insurance & passenger insurance by law. If
we are caught without it they take the vehicle. I can't speak for all companies but, the price of insurance is nothing compared
to losing your vehicle.
Is there a deposit? What are the cancellation policies?
Yes we need a deposit of 20% and the cancellation policy is before 12 noon the day before the trip. WHY? Because we need to book
the vehicle for the day. If we wait till 3 pm the day before to cancel the vehicle will have lost out doing services the next day.
That is not fair to us or the driver who lives on tips. If cancelled in time, a full refund will be issued that day. I have the most
flexible policy in Cancun PLUS you do not pre-pay in full.
Cancellation Policy.
Do we go to a check in area first?
No. You are picked up from your hotel and taken directly to the XPLOR entrance gates and dropped off at your hotel lobby
on the way back.
Who do we pay the balance to?
On the morning of tour pay the balance to the driver in cash: US Dollars, Canadian Dollars (1=1), or Mexican Pesos (check with driver for current exchange rate). If you want to pay more than the 20% down payment today, please
send me an e-mail letting me know you have. I do ask for 3% sur-fee to cover my credit card expense for payments in full.
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