FAQ:
Can I save a bit by taking a Public Tour with other tourists?
Yes, money but not time!
Click here for "Public" Tulum and Xel-ha Tours
What should we bring?
Walking shoes that might get wet, a hat, camera, extra t-shirt, biodegradable sun screen, sunglasses, swim suit, money for shopping and tips.
What kind of vehicle do we get? Does it have seats, insurance?
All vehicles have a/c. If you are less than 4 adults or a family of 4 we use a car and for 4 adults or more we use a van or a suburban. The van holds 10 passengers. ALL passengers must have a seat belt. Therefore if you are 9 adults & 2 children you would need 2 vehicles. Vehicles must have Federal highway insurance & passenger insurance by law. If we are caught without it they take the vehicle. I can't speak for all companies but, the price of insurance is nothing compared to losing your vehicle.
Is there a deposit? What are the cancellation policies?
Yes we need a deposit of 20% and the cancellation policy is before 12 noon the day before the trip. WHY? Because we need to book the vehicle for the day. If we wait till 3 pm the day before to cancel the vehicle will have lost out doing services the next day. That is not fair to us or the driver who lives on tips. If cancelled in time, a full refund will be issued that day. I have the most flexible policy in Cancun PLUS you do not pre-pay in full.
Cancellation Policy.
Do we go to a check in area first?
No. You are picked up from your hotel and taken directly to the Tulum or Xel-ha entrance gates and dropped off at your hotel lobby on the way back.
Who do we pay the balance to?
Directly to the driver on the day of the tour in CASH ONLY. If you want to pay more than the 20% down payment today, please go ahead and send me an e-mail letting me know you have. I do ask for 3% sur-fee to cover my credit card expense for payments in full.
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