Itinerary:
  • Go directly from your hotel to Tulum ruins and then to Xenses. Pick up time is up to you, but we have found that 7 AM - 8 AM works well
  • In Tulum you can hire a guide for a tour or just explore the ruins on your own. 2 hours in Tulum is plenty of time. Tulum is open from 8 AM - 5 PM
  • Then go to Xenses where you can float on a lazy river, slide on a waterslide, fly on a zip line float on a mud river, and so much more
  • Xenses is open Monday to Saturday from 8:30 AM to 7:00 PM.
Includes:
  • Private A/C transportation exclusively for your group
  • English speaking driver
  • All toll road and parking fees, entrance fees for Tulum Ruins & Xenses Park
  • Xenses Park:  2 circuits with 17 activities total; lockers, restrooms and showers
Does not include:
  • Any extra stop or activity not purchased in this package
  • Gratuities
  • There is a small federal fee for the use of electronic devices to shoot video inside Tulum
  • Tour guide is optional
  • There is a tram that for $20 pesos per person will take you from the entrance of Tulum to the ruins
  • ATM, WiFi, gift and snack shop available inside Xenses for an extra charge
Tips:
  • Bring biodegradable insect repellent and sunblock.
  • Wear light clothing
  • Bring a swimsuit, towel, water shoes, sunglasses, camera.
  • Make sure to bring a change of clothes as the driver will not let you in the vehicle if you are wet.
  • Bring cash for snacks and souvenirs.
  • Kids must present an I.D.
Additional Information:
  • Children from 5 to 11 years old pay child price. Children under 5 years old are always free! Presentation of a valid I.D. card at the counters is mandatory.
  • ALL CHILDREN under 12 years old (including FREE KIDS under 5 years old), must present proof of age. A copy of their passports will work. They will be checked at the park. Make sure to bring this with you!
  • Minimum height for Zip Lines at Xenses is 4.5 feet / 1.40 meters. Minimum weight is 88 pounds / 40 kilograms
  • Xenses is not for pregnant women, people with heart problems, fear of heights, claustrophobia, recent surgeries, back/neck problems, those who get dizzy easily or weight more than 300 pounds.
  • You and your group go directly from your hotel to Tulum Ruins and Xenses Park. Private tours are for your group only and therefore you plan the day, we just make suggestions.
Important:

TRANSPORTATION: If staying in Isla Blanca, we need to add on a $50 USD service fee for pickup and drop off.

**This fee is per VEHICLE, not per person. 

 

*** Note that the certified guides inside the ruins are not included on this tour, and they are not part of the service that we provide. Therefore, we are not responsible and do not control the prices or exchange rate of the guide that you hire. Remember to agree on the price before hiring a guide.

RATES

Note: Price per adult drops when the more adults you are. Kids prices remain the same, no matter how many. Infants are free. (Child rate is based on age or height as set out by the park). 13 people max per vehicle regardless of ages. 14 people (including infants) or more, will require 2 or more vans and the rates will change. Feel free to email us with any questions.

Private Tulum & Xenses

Current
# of People Per Adult Rate Per Child Rate
1 $ 238.79 $ 56.90
2 $ 144.83 $ 56.90
3 $ 124.14 $ 56.90
4 $ 116.38 $ 56.90
5 $ 109.48 $ 56.90
6 $ 105.17 $ 56.90
7 $ 102.59 $ 56.90
8 $ 101.72 $ 56.90
9 $ 101.72 $ 56.90
10 $ 101.72 $ 56.90

CANCELLATION POLICY

  • All prices are in US Dollars
  • Groups of 6 or more subject to larger deposits
  • You do not need an EP card to get the BEST prices in Cancun.
  • Some tours/transfers require deposit or payment in full at time of booking.
  • If the tour departs as scheduled it is a completed tour. If you are not on the tour on time you will be considered a no-show and therefore we will be charged. In that case, you will forfeit any deposit made.
  • Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather. Not even I can make that call.
  • This tour must be cancelled by 2:00 PM on the day BEFORE the tour in order to receive a full refund of any deposit you may have made.
  • Cancellations can be made by e-mail 48 hrs before your tour departs. Less than 48 hrs you are required to call our office.
  • You personally must speak with our staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 48 hrs.
  • After 2:00 PM on the day before your tour we still may be able to cancel/refund you, but you are taking a risk. If the tour is full and the operator cannot fill your space, you will lose your deposit. So, call us whenever you can.
  • Our phone number in Cancun is 914-0290. It is also on the back of your EP Card and all tour e-vouchers you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you. We are here from 7:00 AM until 8:00 PM daily and have an answering machine for the off hours.
  • If your tour is cancelled by the tour operator for any reason including weather, you will receive a full refund or be able to reschedule with no penalty.
  • You can change the date of any tour without penalty IF you call before 2:00 PM on the day before the tour.
  • We have the most flexible cancellation policy in Cancun and we will only keep your deposit IF we are charged by the tour operator.
  • IMPORTANT : We have the right to cancel or exchange any portion of this tour due to weather, availability, road construction or any other reason without notice. We always try to provide the exact service above however, there are times it is out of our control. We will offer other "parks/activities" near the area if something is closed. If you decide not take any other option or if none is available we will charge you the web site price for the services that you were able to do. Example; if you have Tulum and a snorkeling trip planned, you cannot snorkel; we will charge you as if you only went to Tulum. The most expensive part of this trip is the van, gas and driver for the day.
Private Tulum & Xenses
Available: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
Adults from $101.72 + tax
Kids from $56.9 + tax
 

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