FAQ
How do we find our driver?
We have uniformed staff at the airport to greet you. They hold a sign with the USA TRANSFERS logo plus your name on a sign. Look for the guy selling drinks once you are outside. Our team is always around there. Once we have you they call the driver who is parked in a main parking lot. All this info is on the e-voucher we send you.
Who do I pay, how and when?
You pay approx 70% of the total to the driver at the airport and the balance upon departure. Cash only in USD please.
EXCEPTION Mayan Palace Riviera Maya & Tulum hotels require 100% payment on arrival.
What if we can not find our driver or reception person?
Our staff is always there. Odds are they are just loading up another family into a vehicle. On the arrival e-voucher we will send you, there is a toll-free number for you to dial from the airport. All you need to do is pick up any one of 5 LADATEL phones within a 30 yard radius of where you will be (there is one right behind the guy selling drinks), dial the number, no coins needed and we will find him for you. All you need to do is dial the number!
Can I call this 1-800 number from my hotel to confirm my departure?
No. It is for those lost at the airport. Also your hotel will charge around $5 usd just to connect you to a 1-800 number which is forwarded to my arrival guys at the airport. They cannot help you in any way. On the e-voucher is our local number.
Will the driver have our EP card (if you ordered one)?
Yes. It is the best way for me to get you the card.
If I can get a shared van at the airport for $9 p/p 1-way and a taxi back to the airport for $20 why would I use you?
Shared vs. Private. If you are 4 or more then for sure the my private service is less. Examples:
• A group of 4 people will cost you $65 with our Private service or $72 for Shared service ($9 p/p from the airport = $36 and then another $36 for a suburban to return you to the airport.
• For 3 people the price is almost the same
• For 2 you would pay about $14 more for the round trip. Is the $14 worth it to you not to wait till the van fills up at the airport and then to stop at other hotels to drop off people?
What if my flight is delayed?
Please call us from your airport. It will cost you a dollar or two but this way I can send the vehicle to do other services and return for you later.
Do you have child seats?
Yes we have BUT we can never guarantee having it for you. It is 99 % for sure but sometimes flights are delayed, traffic, changes in schedules etc and the vehicle with the child seat gets tied up. We do our best but sometimes things are out of our control.
Can you do other services such as taking us to a restaurant or to Wal-mart before going to our hotel?
Of course! Just email us your request and we will give you a quote. Wal-mart trip is an extra $30 for each hour or partial hour. Usually 1 hour is sufficient. Must be booked ahead of time.
Can you have drinks waiting for us in the vehicle?
No, sorry. The airport does not let us even bring in water.
How do I know you have my reservation?
You will receive two e-mails from us. One is for the arrival portion, and the other for the departure service. These two are automatically sent so you should receive them in a couple of minutes. This is just to confirm you have your order in our system. After that, we will send you two e-vouchers with all the directions, phone numbers, amounts due etc. If you do not receive either set please e-mail us.
Do you take people to other cities or just Cancun?
We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don't see your town.
What is the usual tip?
$1 or $2 to the guy who greets you. Tip for the driver IF he helps you with your bags, explains things to you along the
way or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, much like waiters.
In the end, you can tip whatever, if you want and whomever you want. |
